This is a comprehensive, 1000-word expansion of your Terms and Conditions. It is written in simple, everyday English so that your customers in Davangere can easily understand their rights and your responsibilities.
Terms and Conditions: Shree Basaveshwara Ambulance Service
Welcome to the official website of Shree Basaveshwara Ambulance Service. We are committed to providing the people of Davangere and the surrounding regions with reliable, high-quality, and fast emergency medical transport.When you use our website or call our emergency numbers, you are agreeing to the rules and guidelines listed below. We have written these in simple language so that every family can understand how our service works. Please read these terms carefully.
1. Introduction and Agreement
By visiting shreebasaveshwaraambulance.com or by calling us for help, you agree to follow these Terms and Conditions. These rules help us maintain a professional relationship with you and ensure that our medical services are delivered safely and fairly. If you do not agree with any part of these rules, you should not use our services.
2. Our Service Availability (24/7 Support)
We are proud to provide 24/7 emergency ambulance services. This means we are available every day of the year, including Sundays, midnight hours, and public holidays.- Primary Area: Our main focus is Davangere city and the areas near Bapuji Hospital and MCC.
- Long Distance: We also provide interstate transfers (outside Karnataka) upon special request.
- Limitations: While we try to serve everyone, our ability to provide an ambulance depends on how many vehicles are currently busy with other emergencies and whether your location is reachable by road.
- Primary Area: Our main focus is Davangere city and the areas near Bapuji Hospital and MCC.
- Long Distance: We also provide interstate transfers (outside Karnataka) upon special request.
- Limitations: While we try to serve everyone, our ability to provide an ambulance depends on how many vehicles are currently busy with other emergencies and whether your location is reachable by road.
3. Emergency Response and Arrival Times
In a medical crisis, we know that speed is everything.- Our Goal: We aim to reach patients in Davangere within 10 to 20 minutes.
- Uncontrollable Factors: Please understand that certain things are out of our control. Traffic jams, road construction, heavy rain, or incorrect address information can delay an ambulance.
- No Guarantee of Time: While we move as fast as possible, Shree Basaveshwara Ambulance Service cannot be held legally responsible for delays caused by traffic or weather.
- Our Goal: We aim to reach patients in Davangere within 10 to 20 minutes.
- Uncontrollable Factors: Please understand that certain things are out of our control. Traffic jams, road construction, heavy rain, or incorrect address information can delay an ambulance.
- No Guarantee of Time: While we move as fast as possible, Shree Basaveshwara Ambulance Service cannot be held legally responsible for delays caused by traffic or weather.
4. Booking and Communication
When you call our emergency lines—9164157598 or 9481509963—you must provide accurate information.- Location: You must give us a clear landmark so our driver doesn't get lost.
- Condition: You must tell us if the patient needs oxygen or a ventilator so we send the correct vehicle.
- Contact: You must provide a working phone number so we can call you if we can't find your house.
- Location: You must give us a clear landmark so our driver doesn't get lost.
- Condition: You must tell us if the patient needs oxygen or a ventilator so we send the correct vehicle.
- Contact: You must provide a working phone number so we can call you if we can't find your house.
5. Types of Ambulances and Equipment
We offer different levels of care, and your agreement with us depends on the service you choose:- Basic Life Support (BLS): For simple transport.
- Oxygen Ambulance: For patients with breathing issues.
- ICU Ambulance (ALS): For critical patients requiring ventilators and monitors.
- Equipment Maintenance: We ensure all our machines are working before we reach you. However, in rare cases of technical failure during transport, our staff will use manual life-saving techniques to keep the patient stable.
- Basic Life Support (BLS): For simple transport.
- Oxygen Ambulance: For patients with breathing issues.
- ICU Ambulance (ALS): For critical patients requiring ventilators and monitors.
- Equipment Maintenance: We ensure all our machines are working before we reach you. However, in rare cases of technical failure during transport, our staff will use manual life-saving techniques to keep the patient stable.
6. Pricing and Payment Terms
Transparency in pricing is very important to us.- How We Charge: Charges are calculated based on the distance (per kilometer), the type of ambulance used, the amount of oxygen consumed, and the specialized medical staff on board.
- When to Pay: Payment is generally required immediately after the patient is safely dropped off at the hospital.
- Methods: We accept cash, UPI (Google Pay/PhonePe), and bank transfers.
- Cancellation Fee: If you call an ambulance and it reaches your location, but you decide you no longer need it, a "Minimum Visit Charge" will apply to cover our fuel and staff costs.
- How We Charge: Charges are calculated based on the distance (per kilometer), the type of ambulance used, the amount of oxygen consumed, and the specialized medical staff on board.
- When to Pay: Payment is generally required immediately after the patient is safely dropped off at the hospital.
- Methods: We accept cash, UPI (Google Pay/PhonePe), and bank transfers.
- Cancellation Fee: If you call an ambulance and it reaches your location, but you decide you no longer need it, a "Minimum Visit Charge" will apply to cover our fuel and staff costs.
7. Medical Responsibility and Handover
Our job is to provide safe medical transport.- Pre-Hospital Care: Our staff will do their best to stabilize the patient during the journey.
- Handover: Once the patient is handed over to the doctors at the hospital (like Bapuji Hospital or any other facility), our responsibility ends.
- Outcome: We are not responsible for the medical decisions made by hospital doctors or the final health outcome of the patient. We are a transport and stabilization service, not a full-service hospital.
- Pre-Hospital Care: Our staff will do their best to stabilize the patient during the journey.
- Handover: Once the patient is handed over to the doctors at the hospital (like Bapuji Hospital or any other facility), our responsibility ends.
- Outcome: We are not responsible for the medical decisions made by hospital doctors or the final health outcome of the patient. We are a transport and stabilization service, not a full-service hospital.
8. Patient Safety and Behavior
To ensure a safe journey:- Attendants: Only one or two family members are allowed to sit in the ambulance with the patient to ensure the paramedics have enough space to work.
- Safety Instructions: You must follow the instructions of the ambulance driver and the paramedic at all times.
- No Violence: We have a zero-tolerance policy for verbal or physical abuse toward our staff. If our staff feels unsafe, they have the right to stop the service and seek help.
- Attendants: Only one or two family members are allowed to sit in the ambulance with the patient to ensure the paramedics have enough space to work.
- Safety Instructions: You must follow the instructions of the ambulance driver and the paramedic at all times.
- No Violence: We have a zero-tolerance policy for verbal or physical abuse toward our staff. If our staff feels unsafe, they have the right to stop the service and seek help.
9. Website Content and Medical Advice
The information on our website is for general awareness only.- Not a Doctor: The articles we write about heart attacks, oxygen, or first aid are meant to be helpful, but they are not a replacement for a real doctor's advice.
- Accuracy: We try to keep our website updated, but medical standards change. Always follow the advice of a certified healthcare professional.
- Not a Doctor: The articles we write about heart attacks, oxygen, or first aid are meant to be helpful, but they are not a replacement for a real doctor's advice.
- Accuracy: We try to keep our website updated, but medical standards change. Always follow the advice of a certified healthcare professional.
10. Privacy and Data Protection
We respect your privacy.- Confidentiality: Any personal details, medical history, or phone numbers you share with us are kept confidential.
- Usage: We only use your information to provide the service and for billing purposes. We never sell your data to third parties.
- Confidentiality: Any personal details, medical history, or phone numbers you share with us are kept confidential.
- Usage: We only use your information to provide the service and for billing purposes. We never sell your data to third parties.
11. Cancellation and Refund Policy
- Emergency Nature: Because our services are emergency-based, "refunds" generally do not apply once the service is rendered.
- Disputes: If you feel you were overcharged, you can call our office within 24 hours to discuss the bill.
12. Changes to These Terms
The world of medical care changes, and so may our rules. Shree Basaveshwara Ambulance Service reserves the right to update these Terms and Conditions at any time. We recommend checking this page occasionally. Your continued use of our service means you accept the new terms.
13. Legal Jurisdiction
Any disputes or legal issues related to our services will be handled in the courts of Davanagere, Karnataka.
14. Contact Us
If you have questions about these terms or need to book an ambulance, please contact us immediately:Shree Basaveshwara Ambulance Service
Address: Near Bapuji Hospital Road, Davanagere, Karnataka.
Phone: 9164157598
Alternate Phone: 9481509963
Last Updated: February 2026
Address: Near Bapuji Hospital Road, Davanagere, Karnataka.
Phone: 9164157598
Alternate Phone: 9481509963
Last Updated: February 2026
Last Updated: February 2026